Store Policies

REVISED RETURN POLICY EFFECTIVE 3/13/18

-We will be happy to accept exchanges of unworn, unwashed merchandise within 10 days of receiving your item(s). All tags must be attached. Returns must be processed through our returns portal here 

-Refunds will be issued by store credit only.

-Please feel free to resell your item on our BST Group on Facebook if you prefer. Please note this group is for Lettie items only. https://www.facebook.com/groups/1470321532998570/

-Once returned item(s) is/are received, your return will be processed within 3-7 business days. Shipping charges will not be refunded. Returns must be sent through our returns portal at the link below.

-Lettie is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.

-We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.

-Any packages sent without proper postage will not be accepted.

ALL sale/flash sale items, doorbusters, socks, jewelry, and hats are final sale. Special orders (i.e. Bridesmaids dresses) are also final sale  

-If an item is damaged on receipt, please let us know within 5 days. Items cannot be washed or worn when claimed as damaged. After 5 days, Lettie can no longer be held responsible. We will send you a return label to send the item back. You must contact us before returning a damaged item.

-If an item is returned and does not meet the above criteria, it will be returned to you at your cost. If we are unable to make contact with you, we will assess a 20% restocking fee.

-We cannot change the shipping address, billing address, or payment method provided once an order has been placed. We cannot cancel orders once they have been placed as we ship very quickly. 

-Customer is responsible for all international shipping fees including duties, taxes, and other fees.

*Please note that colors may vary slightly due to monitor settings. Please note that pattern/pattern placement may also vary slightly.* 

Please click here to process your return.